Returns

  

We want you to love any product that you buy from us and in case you are not completely satisfied with them, please drop us a mail at sales@unovista.ca with the subject line 'Replacements & Refunds: ' and we will get back to you.

All Replacements & Refund case are considered within 10 days after date of delivery.

Please also note the following:

At the time of delivery if the product is damaged or if the packaging has been tampered with before the delivery, please reject the package and return it to the delivery person. Also, contact us at customer care at +91-9911774721 or email us at sales@unovista.ca with your invoice number. We will send you a brand new replacement at no additional cost. Please ensure that the original product tag and packaging remains intact when you return the product to us.

In case you are not satisfied with the product and choose to return it to us, please ship it back. Once we receive the product we will check the returned goods and process a refund or exchange thereafter.

Apart from condition specified above, the following products shall not be returned or replaced:

  1. Any product with physical damage caused to the box or to the product.
  2. Any product without original packaging and accessories, such as the retail box, and other items included in the box at the time of delivery.

Refund policy

We will refund the amount in the same form we received the payment (except COD wherein we will send you a cheque for the refund) and it is normally done within 10 working days from the date of cancellation of the order. Once refunded, an e-mail confirmation is sent to the customer about the refund.

3. PRICING POLICY

The prices of the products or items are in Indian Currency and can change from time to time. Any promotional offers or discounts may also be cancelled at any time.

4. DELIVERY

Accurate and complete delivery address information is required from you in order to process your order. Inaccurate address details may lead to the delivery of your order in the wrong hands, in that case we shall not be liable for the same.

5. REFUND POLICY

In case you are not satisfied with the product or item delivered, you can return it within 10 days of receiving your order. Refund will be done for the same less courier charges incurred provided the returned product or item must be unused with all the original packing.

6. CANCELLATION OF FRAUDULENT ORDERS

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Unovista Imports and Exports reserves the right to cancel pending and future orders without any liability. Any promotional voucher used for the cancelled orders may not be refunded.

7. The product specifications (weight, size, color etc.) mentioned with the product photos are only approximate. Most products here are textile items and handmade. There may, hence, be a variation in the pictures and the respective products.

8. Under no circumstances whatsoever shall Unovista Imports & Exports be liable for any loss of data, lost of profit or any other damages whatsoever including and not limiting to any indirect, incidental, consequential or other damages that result from the use of or inability to use the products/services offered in the site.

In no event shall Unovista Imports & Exports be liable to the user for any or all damages, losses, and causes of action (including but not limited to, negligence) or otherwise exceeding the amount paid by the user to Unovista Imports & Exports for that specific service/product.

9. In an effort to provide our customers with the most current information Unovista Imports & Exports will, from time to time, make changes in the Contents and in the products or services described on this Site. The prices advertised on this Site are for Internet orders. Prices and the availability of items are subject to change without notice. Any prices used on this Site may not be indicative of the actual selling prices in your area.

10. If the user has any question or doubts in regard to any of the terms & conditions set out herein please mail us at sales@unovista.ca and should wait for a written clarification before using the service.